Returns and Refunds Policy


1) Returns

Items may be returned and/or refunded under the following circumstances:

  • You no longer want your item/s
  • Your item/s arrived damaged
  • Your item/s are not as described on our website

    Please contact us before you return any item/s to librarian@csrr.co.uk and when we require the item/s returned, please send it to: 


    UK Online Christian Science Reading Room
    c/o myWarehouse Ltd
    Unit 28, Heathfield
    Stacey Bushes
    Milton Keynes
    GB
    MK12 6HP

 

a) Return of unwanted goods

Our standard returns policy lasts 14 days after receipt of item/s. Please contact us first at librarian@csrr.co.uk before returning an item.
If you do not want any item/s in your order, you have the right to return the item, and receive a refund, without question, providing:
  • You contact us within 14 days of receiving your order, with your order number and what you want to return. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund.
  • Your item/s are unopened (original packaging), unused and undamaged.
  • Once you've told us of a refund, and we've instructed you on the returns process, we must receive the item/s within 14 days (21 days outside of the UK) of first contact. You will then receive a refund within 14 days of us receiving the item/s.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please always ask for proof of posting, as without this, you can not apply for compensation, if your item is lost in the post. If you are shipping an item/s worth over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and therefore you may not receive your refund.

b) Damaged item/s:

If you have received a damaged item/s, please immediately photograph the parcel container (if damaged) and the damaged item.
Please then send this photograph within 14 days of receiving your item/s to librarian@csrr.co.uk, with details of the damage and your purchase information (order number).

Please also state whether you want a replacement or a refund. We will then judge if it is necessary to return the item to us. Please do not just return the item back to us.

If we request that the item needs to be returned to us, then the cost of return shipping will be added to your refund. If you ask for an exchange, then the cost of return shipping will be refunded to you. Please email us the cost of shipping, with proof of postage.


c) Item/s not as described:

If the item/s you have received is not as described on our website, please contact us within 14 days of receiving the item/s, stating the problem. We will then instruct you as to the returns process. Please let us know if you wish for a refund, replacement or another item.


d) Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate/voucher+ will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.



2) Refunds (if applicable):

If we deem it necessary for you to return your product/products, once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then your refund will be processed within 14 days of receipt, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3) Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at librarian@csrr.co.uk


4) Shipping:

Before returning any product, please contact us first at librarian@csrr.co.uk

To return your item/s, you should mail it to:

UK Online Christian Science Reading Room,
c/o myWarehouse Ltd,
Unit 28, Heathfield,
Stacey Bushes, Milton Keynes, GB
MK12 6HP

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please always ask for proof of posting, as without this, you can not apply for compensation, if your item is lost in the post.

If you receive a refund due to a damaged good, and we deem the item worth returning, then the cost of return shipping will be added to your refund. Please email us the cost of shipping, with proof of postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.