Below you will find the majority of answers to your questions. If however your question is not here, or the answer doesn’t solve your problem, please send us your question with any specific details of your purchase, your account with us, or any items that you are trying to purchase, and we will do our best to solve the problem quickly. Please click here to contact us: firstname.lastname@example.org
** Accounts **
* Do I need an account to purchase from you? *
You do not need an account with us, and our website cookies will save your address for a short period of time, on the computer you’ve used to make an order with us. However if you make regular purchases from us, an account enables you to follow your purchase history. If you are a Christian Science Reading Room, Society, or Church, we recommend you setting up an account with us via here as it enables you also to pay with cheque and bank transfer, and you’ll receive an inter reading room discount from us. Once you have registered for an account, please contact us via: email@example.com to let us know that you’ve set up an account for a Reading Room, so that we can assign the Reading Room discount to your account.
* I’ve forgotten my password *
Not to worry, just visit here, and then click on ‘Forgotten your password?’ and we’ll send you an email to your registered email address, where you can create a new password.
** Payments **
* What forms of payment do you accept? *
We accept American Express, Visa and Mastercard. We can also accept payments through Paypal, if you don’t have one of the above forms of payment or your payment card doesn’t work. If you have an Inter Reading Room account with us, you can also pay via cheque or bank transfer. The payment details appear at the end of your order, and are also sent to you via Email in the form of a downloadable invoice. This form of payment requires a member of staff to manually accept the payment, so that you’ll receive your order before we receive the payment. Please note that accepting these forms of payment can take up to 3 working days.
** Shipping **
* How long will my order take? *
There are several types of shipment depending on how heavy your order is, and where you live. Please visit our Post and Packaging page for more information. If your order is made before 2pm UK time Monday to Friday, our warehouse endeavours to send your parcel out the same day. If your order is made after 2pm, your parcel will be sent out the next working day. Please note, for orders received after Fridays at 2pm, your parcel will be posted first thing on Monday, as no parcels are posted at the weekend. No orders are posted on UK public holidays, and around Christmas and Easter shipping will be slower too.
* Delivery by courier or tracked deliveries *
On our P&P page, you’ll find which forms of shipping are tracked. If you've chosen a courier delivery or Royal Mail tracked delivery (as supposed to 2nd Class Royal Mail delivery), then our warehouse who stores and ships our products (MyWarehouse) will send you an email with shipping confirmation and a tracking code. It may be possible with the current courier DPD or Fed-Ex Air to arrange a suitable delivery, if you aren't going to be there to receive the parcel. In order to do this, you'll need to visit the tracking URL that you would have been sent.
The courier will attempt to deliver up to three times, and will often leave a card for you to contact and re-arrange the delivery. The courier may also leave the parcel with a neighbour.
* Compensation *
Not all our shipping forms offer compensation if your item goes missing or is damaged. Please make sure you refer to our P&P page to check what form of postage is covered by compensation.
** Returns and Refunds **
Please refer to our returns and refunds page (in the footer)
** Information for Reading Room account holders **
* How do I set up a Reading Room account? *
If you are a Christian Science Reading Room, Society, or Church, we recommend you setting up an account with us here as it enables you also to pay with cheque and bank transfer, and you’ll receive an inter reading room discount from us. Once you have registered for an account, please contact us via: firstname.lastname@example.org to let us know that you’ve set up an account for a Reading Room, so that we can assign the Reading Room discount to your account.
* What are the benefits of a Reading Room account? *
As a Christian Science Reading Room, Society or Church you can have a Reading Room account, which enables you to pay with cheque or bank transfer. You also receive a discount on the majority of our products. The RRP and the IRR (inter Reading Room) price will be shown on each product information. You can also track what has been ordered and when.
* I’m not sure if my IRR discount has worked, how can I tell? *
Not all products have a IRR discount applied to them, as we sell them close to their purchase price. We always advise Reading Room customers to log into their account here or top left hand of the homepage, before putting any items into their basket. This ensures that the discount will work, as unfortunately if you log in whilst in the process of paying, the discount doesn’t always work. There are two ways of telling if the IRR discount has worked. Firstly, all products that have a discount applied to them, have their RRP and IRR price listed on the product page, secondly in your basket you’ll either see the description ‘Default Title’ or ‘Default Title (RRooms)’ after your products. If the latter appears after at least one item, then your order has had the IRR discount applied to it. If you don’t see this, and have already placed your order, please contact us at email@example.com, and we’ll look into this. We can easily refund you the difference, or give you a credit for your next order.
* I have a Reading Room account, and pay using cheque, and my online account states that payment has been received, but our cheque has not yet been cashed, please explain. *
As a Reading Room account holder, you are able to pay using cheque or bank transfer, which means that you will probably receive your order before we have received your payment. In order to facilitate this, we need to manually tell our order system and warehouse that we’ve received your payment; otherwise your order won’t be shipped. Therefore if your online account states that your order has been paid for, it is a little mis-leading, and only means that your order has been shipped off. Please contact us to chase whether your cheque has been received by us. We cash our cheques on average a few times a month, so sometimes it make take up to a few weeks for your payment to come out of your account.